The Client Reporting Calendar
| Report | Frequency | Key Content |
|---|---|---|
| Quarterly claims experience | Quarterly | Claims PEPM trend; top cost drivers; emerging issues |
| Annual plan design review | Annual (Q1) | Prior year performance; benchmarking; recommendations |
| Open enrollment analysis | Annual (post-OE) | Enrollment by plan; HDHP adoption; adverse selection indicators |
| Regulatory update | As needed | New regulations affecting the plan; required actions |
| Annual benchmarking report | Annual (Q2) | Plan design vs. industry peers; competitive gaps |
The Executive Summary
Every client report should include a one-page executive summary that highlights the key findings and recommended actions. HR directors and CFOs do not have time to read 20-page reports — they need a concise summary that tells them what is happening, why it matters, and what to do about it.
Reports as Renewal Preparation
IQ Insight
Client reports are not just communication tools — they are renewal preparation tools. A client who has received quarterly claims reports, an annual plan design review, and a benchmarking update throughout the year walks into the renewal conversation with a clear understanding of their plan's performance and the improvements you have delivered. This makes the renewal conversation about value — not price.