Technology ROI Framework
| Technology | Expected ROI | Key Metrics |
|---|---|---|
| Benefits admin platform | Reduced admin cost; fewer enrollment errors | HR time savings; error rate; member satisfaction |
| Claims analytics | Better cost management decisions | Cost trend improvement; program ROI |
| Care navigation | Reduced unnecessary utilization | ER reduction; specialist referral reduction; member satisfaction |
| Wellbeing platform | Reduced healthcare costs; improved productivity | Claims cost reduction; absenteeism reduction; engagement |
| AI decision support | Better benefit selection; reduced errors | Enrollment accuracy; benefit utilization; member satisfaction |
Measuring ROI
Measure technology ROI by: (1) defining expected benefits before implementation; (2) establishing baseline metrics; (3) measuring actual outcomes after implementation; and (4) comparing actual to expected. A technology that was expected to save $200,000 in administrative costs but actually saved $100,000 is underperforming — and should be evaluated for replacement or improvement.
Technology Rationalization
IQ Insight
Technology rationalization — eliminating technology that does not deliver measurable ROI — is as important as technology investment. Many HR teams accumulate technology over time without evaluating whether each system is delivering value. Conduct an annual technology audit: for each system, what is the measured ROI? Systems that cannot demonstrate ROI should be eliminated or replaced.